Heart Initial Connectors

📦 Shipping
We aim to dispatch all orders the same working day where possible, using Royal Mail with the service selected at checkout. Orders placed after our daily cut-off, on weekends or bank holidays will be dispatched the next working day.

🔁 Returns
Eligible items may be returned within 14 days of delivery, provided they are unused and in their original packaging. Return postage costs are the responsibility of the customer.

🚫 Non-Returnable Items
Items that are cut to order, personalised, or memorial jewellery components (including ashes or fur charms) are non-returnable once processing has begun.

❗ Faulty or Incorrect Orders
If your order arrives faulty, damaged or incorrect, please contact us within 14 days of delivery so we can help resolve the issue.

For full details, please see our Shipping Policy and Returns Policy.